Delivery information

We are pleased to offer free standard shipping with tracking for all orders to European Union member states, under the following conditions.

Romania - minimum order 350 Lei for free shipping

Europe (ex-Romania) - minimum order 200 euro for free shipping

Orders are typically processed and shipped within 1–2 business days.
Express courier delivery takes approximately 1-2 business days for orders with delivery in Romania and 3–6 business days for orders outside Romania, from the shipping date.
Orders are not processed or shipped on weekends or public holidays.
You will receive a confirmation email with a tracking number as soon as your order has been shipped.

Standard delivery: free for EU orders over 350 Lei or 200€.
For orders below this amount, shipping costs will be calculated at checkout, depending on the destination and chosen shipping method.
We currently ship to all countries in the European Union.
For orders outside the EU, please contact us beforehand to check availability and shipping costs.
Deliveries outside the European Union (including the UK):

For all orders delivered to countries outside the European Union, the price displayed on our website does not include import duties, local VAT, or customs fees applicable in the destination country.

All customs clearance procedures, customs duties, and any other additional costs incurred upon the parcel's entry into the destination country are the sole responsibility of the recipient (buyer), acting as the importer. We recommend checking your country's customs policies before placing an order. Refusal to pay customs duties will result in the parcel being returned or abandoned; in such cases, round-trip shipping costs will be deducted from the refunded amount.

📦 Refusal of package upon delivery

If the customer refuses to accept the package at the time of delivery by the courier, the shipping cost is not refundable.

The amount refunded to the customer (in the case of advance payments) will be reduced by the outward shipping value, as well as, if applicable, the return shipping cost charged by the courier.

All products displayed on our website are in stock, in our internal warehouse.
In rare cases, errors may occur, and a product may no longer be in stock. In such situations, we will promptly contact you by phone or email.
If the product is no longer available and you wish to cancel or modify the order, we will assist you by phone or email.

If you wish to make changes to your order, such as:

please contact us by email as soon as possible, before it is shipped.

Please ensure that the delivery address is complete and correct.
We are not responsible for lost packages due to incorrect or incomplete addresses.
If a delivery attempt fails due to the recipient's absence or refusal to accept the package, reshipment fees may apply.
In case of delays caused by external factors (e.g., customs controls, courier issues, extreme weather conditions), we will do our best to keep you informed.

If your package arrives visibly damaged or you receive wrong products, please notify us within 48 hours of delivery.

We will arrange an exchange or refund, depending on product availability.

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